Terms & conditions
The ground rules for a better secondhand experience.
Draft for launch review · Updated 3 October 2026This is a draft for the upcoming launch. The operating details and policies will be finalised before public release.
01Using Secondhand Lanka
Secondhand Lanka provides a marketplace where people in Sri Lanka can publish listings and communicate about preloved items. Use the service lawfully, provide accurate information, and keep your account credentials secure.
02Your listings and content
Only list items that you own or are authorised to sell. Describe their condition accurately, use photos you have permission to publish, and set a clear price. Do not publish illegal or counterfeit goods, weapons, controlled drugs, sexual content, hate, threats, harassment, scams, spam, misleading descriptions, or another person’s private information. You remain responsible for the content you share. Members must accept the current in-app community rules before using the marketplace and submitting content.
03Buying and selling
Buyers and sellers agree directly on price, payment, delivery, and collection. Secondhand Lanka does not process payments, hold money, provide escrow, arrange delivery, or inspect listed items. An available listing is not a guarantee of an item’s quality or continued availability.
04Safer transactions
Ask questions and inspect an item before paying. Where possible, meet in a public place and make arrangements you are comfortable with. Never share your password, one-time codes, or unnecessary financial information. If a deal seems suspicious, stop and contact us.
05Messages and conduct
Use messages for legitimate marketplace conversations. Do not send spam, threats, harassment, scams, or discriminatory content. Respect the other person’s privacy and avoid sharing their information without permission.
06Reporting, blocking, and moderation
Use the three-dot menu beside the heart on an item to report a listing, the three-dot menu beside a seller’s name to report a member, or Report conversation in chat to submit a private concern. Choose a reason and optionally explain what happened. Reporting a conversation shares its 10 most recent messages with authorised moderators. You can block a member from the three-dot menu beside their name on their seller profile or from chat, and manage blocks through Your profile → Profile options → Blocked members. Blocking prevents messaging in either direction; unblocking does not override a block set by the other member. A narrow automated text filter rejects some clearly prohibited phrases; it does not assess all content or photos. Human moderators review reports, may remove listings or suspend accounts and clear their public profile content, and record a reason for their decision. Removed listings cannot be restored by their owner. Reports do not automatically establish a violation. Contact support to appeal a decision or report an urgent safety concern; the app is not an emergency service.
07Deleting your account
You can request permanent account deletion in the app or from our Account deletion page. The in-app flow requires your current password and explicit confirmation. Deletion removes your listings and conversations for both participants, as described in the Privacy policy, and cannot be undone. A suspended member can still initiate account deletion. Account deletion does not resolve any transaction or obligation agreed directly with another person.
Request account deletion08Availability and responsibility
We aim to provide a useful service, but access can be interrupted and information can change. Transactions are agreements between buyers and sellers. To the extent permitted by applicable law, we are not responsible for user content or disputes arising from those agreements. These terms do not remove rights that cannot lawfully be excluded.
09Changes and questions
Features and these terms may change as the marketplace develops. Any revised terms will be published on this page. For questions about the service or a concern about a listing or conversation, contact our support team.